Introduction to Link Community Care

Link Community Care is a private agency operational since January 2008. This agency is a professionally led organisation and currently accepts referrals from the South Eastern Trust.

The Organisation is registered with the Regulation & Quality Improvement Authority (RQIA) which oversees the implementation of the ‘Minimum Standards’ developed by DHSSPS for a range of regulated services including ‘Domiciliary Care Agencies’.

Our organisation aims to provide service users with a service enabling them to remain in their own home. Daily support in personal care and meal provision coupled with respite services to support the main carer who may require ‘time for themselves’ or with practical tasks in light housework duties.

Our services will be delivered in a friendly and helpful manner from staff who will receive training to help them deal with most situations in an efficient and effective manner.

We welcome any suggestions from clients, which will be treated confidentially and used to help us build an agency which includes the view of our service user’s.

Independence

While we follow the assessed needs of our service user’s, care staff will respect the service user’s wish to remain independent, where possible, supervision of a client’s ability can promote his/her independence and self-esteem.  Link Community Care will:

• Promote safeguards to ensure that limitations placed on a service users independence are justified, explained and regularly reviewed.
• Foster independence and help maintain and develop the service user’s existing skills.
• Facilitate service users in making their own decision rather than have others do so.

Dignity and Respect

Each service user will be respected as individuals and will be valued in all situations. Staff will work in a non-judgemental manner and carry out all tasks with agreement and consent.

• There will be an acceptance of a whole range of differing home conditions.
• Service user’s religious, cultural or ethnic needs will be accepted.
• Staff will safeguard the service user. by sensitive and attentive care, the dignity of service user’s whole because of their mental state, disability or infirmity are not always fully in control od their behaviour and their appearance.