We welcome any suggestions from clients, which will be treated confidentially and used to help us build an agency which includes the view of our service user’s.
The philosophy and practices of a domiciliary care agency should lead to a friendly and caring service where service users are listened to and feel valued, their rights are upheld, their cultural and religious beliefs are respected and receiving a service is a positive and beneficial experience. In order to achieve this, managers and staff must at all times have the following values firmly embedded in their practice.
Each service user will be respected as individuals and will be valued in all situations. Staff will work in a non-judgemental manner and carry out all tasks with agreement and consent.
Our service users will be treated with respect and dignity and as equals to self and others whilst valuing all cultural differences.
Overall responsibility of the day to day management of Link Community Care lies with the Service Manager Beverley Loney. Other responsibilities is supervision of coordinators who monitor and provide the care workers rota system.
The management, coordinators and carers are all registered with the Northern Ireland Social Care Council (NISCC). All agency staff are vetted through ACCESS NI to ensure we use safeguarding methods in caring for vulnerable people. All carers are provided with photographic ID, and partake in Mandatory Training to assist and support them with the care needs of our client groups and as recommended by the NISCC Induction Standards. Training is updated as required by the recommendations of the RQIA and the Minimum Care Standards.